Warranty for Tractus3D

Warranty Period

The warranty for Tractus3D printers is that in case of defects under normal use for a period of one year, replacement hardware parts and labour are free of charge. The hardware warranty on Tractus3D printers purchased directly from Tractus3D begins on the date of the last invoice. For products purchased from resellers, the hardware warranty begins on the date of your original sales receipt.

The warranty period is not extended if we repair or replace a warranted product or any parts. Tractus3D may change the availability of limited hardware warranties, at its discretion, but any changes will not be retroactive.

Warranty Policy

The hardware warranty covers defects in materials and workmanship in your Tractus3D hardware products.

This hardware warranty does not cover:

• Software;
• Non Tractus3D-branded products and accessories;
• Problems that result, directly or indirectly, from:
  • External causes such as accident, abuse, misuse or problems with electrical power.
  • Servicing not authorized by Tractus3D.
  • Usage that is not in accordance with product instructions.
  • Failure to follow the product instructions or failure to perform preventive maintenance.
  • Using accessories, parts or components not supplied by Tractus3D.
• Hardware products that use, or in which have been installed, products or components that have not been provided by Tractus3D;
• Products with missing or altered service tags or serial numbers;
• Normal wear and tear.

Warranty service

To obtain warranty service for products please contact our Service Department:
Telephone: +31 (0)85 1307 270
Email: [email protected]