Easy to Maintain
As is possible with any machine, some parts of it can malfunction or get worn over time. That is why we designed our 3D printers in a way that they are easy to repair. If you own a 3D printer, you want to get any issues resolved as quickly as possible so you can continue printing your amazing creations.
Tractus3D does not make products that turn obsolete in the blink of an eye. With a modular build, the newest technologies can always be added to your printer. Is there a better print head or a new extruder on the market? No worries, just add it to your current printer and you will be up to par with everyone else in the industry!
Spare parts available
If a printer part malfunctions unexpectedly, you can simply buy a replacement which you can easily install yourself. If you require assistance, we will of course be there to provide it.
We love innovation and are always looking to improve our products. Owners of older versions of our 3D printers have nothing to worry about, however, as we will always have spare parts for all versions in stock in case something unexpectedly goes wrong.
Service level Agreement
Because we know 3D printing technology is developing at a rapid pace, we think it is important to offer our customers that extra quality guarantee. Even when we have created new and improved versions of our 3D printers, you will never have to print with an outdated model. Read more about our Service Level Agreement.
Free access to support
While our printers are easy to maintain on your own, our skilled engineers are always ready to offer support. With step by step instructions we can help you fix your printer over the phone, or we will make an appointment for us to take a look at the issue in person. We also have a FAQ section to help you on your way. Is your question still left unanswered? Feel free to send us a message!
Telephone: +31 (0)418 712052
Email: [email protected]