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Make a warranty claim

Get in touch with us to claim your warranty (we need your serial number).

Our industrial 3D printers are built to last

We are so confident in the quality, craftsmanship and durability of our 3D printers that we can offer an industry-leading Service Level Agreement. At Tractus3D, we make printers in several different sizes that can print with a wide variety of materials. What makes them truly worthwhile, however, is the fact that they are modularly built. They are upgradeable, so you are never stuck with an old model. This also makes them easy to maintain or otherwise repair when necessary. Tractus3D printers are a long-term investment, so it is easy to pinpoint the ROI.

Our Service Level Agreement holds many benefits to the ambitious customers of Tractus3D. By investing a small amount yearly, you ensure that your 3D printer remains future-proof and at the top of its game. For instance, when a new version of any of our 3D printers is available, you can upgrade your current printer to the new standard with a 50% discount. Since we are constantly innovating, the small, yearly fee you pay for the Service Level Agreement will pay off handsomely in the long run.

We offer a Service Level Agreement for all of our 3D printers, no matter the size. Find out below what else the Service Level Agreement entails and how you can benefit from it.

3D printing engineer showing that the Tractus3D printers can be easily repaired

Always a clean printhead

When actively using your printer, your print head is bound to get dirty. Our SLA gives you the option to have your print head cleaned professionally.

Free cleaning of your printhead and one extra as a sparepart

Our printers include a ready-made print head. However, as part of the SLA, you acquire a spare print head for free in case your current one gets dirty. Just swap the print heads and send us the dirty one, after which we will clean it and send it back to you; completely polished.

No standstill

We designed our 3D printers in a modular way, so you can replace worn parts quickly and easily. This way, you can advance your 3D printing in a short time.

50% discount on all worn and reserve parts

Using our printers a lot means that some parts of it might get slightly worn or show traces of usage. You can replace the worn parts at 50% discount. If you wish to have minimal standstill you can also order them as a reserve. We will send you these parts within a week.

The latest technology

In an industry that is constantly evolving, you need to stay up-to-date at all times. We do this by always being able to implement new technology.

50% discount on all parts you want to upgrade

When there is a new development available, you can always have it. As our printers are modularly built, you are always able to upgrade them without having to buy a whole new printer. While you can always buy the upgraded parts outside of the SLA, the SLA offers you a 50% discount on all upgraded parts.

Bonus discount

Signing our SLA means engaging in a long-term relationship with us. We value your support, which is why we want to offer you something in return.

20% discount on all filaments

On top of all the other benefits of the SLA, you get a 20% discount on all filament ordered via Tractus3D. Therefore, the more you print, the more you take advantage of the SLA!

Free cleaning of your printhead and one extra as a sparepart

Our printers include a ready-made print head. However, as part of the SLA, you acquire a spare print head for free in case your current one gets dirty. Just swap the print heads and send us the dirty one, after which we will clean it and send it back to you; completely polished.