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Satisfaction guarantee

(we value our reputation more than money)

Button to click to the page about the 100% satisfaction guarantee of Tractus3D

Tractus3D printers are built to perform

We started this company because we were not satisfied with the 3D printers that were out there. Our mission became to provide the absolute best 3D printers to the communities we serve, at affordable prices. Not thousand of patents, fancy designs or expensive marketing campaigns. We simply invent 3D printers that do the job right and push the limits of what is possible. With our 100% Satisfaction Guarantee you can be sure you have the best 3D printer out there.

The printhead of a industrial delta 3D printer

Always ready to print

Fast and easy unboxing

We understand you want to start using your new 3D printer as fast as possible. All of our printers are ‘ready to print’. Having difficulties? No need to worry, as we are always there for you! Give us a call or send a message to [email protected]

Engineering and training included

Our large volume 3D printers, the T3000 and the T3500, are built on location to ensure the best possible quality. While they do not come ready to print, we will make sure they are available for perfect use in person. Our engineer will linger for a little while after having installed the printer to provide you with extensive training over a maximum of 5 business days, so that you know how to use your newly acquired piece of technology. This is all included in the price.

Always newest system

Built to last

What makes our 3D printers truly worthwhile, however, is the fact that they are modular. This makes them easy to maintain and also easy to repair when necessary. Tractus3D printers are a long-term investment, so it is easy to pinpoint the ROI.

Service level warranty

We are so confident in the quality, craftsmanship and durability of our 3D printers that we can offer an industry-leading and affordable Service Level Agreement. Because they are upgradeable, you are never stuck with an old model. You can read more about that on the Service Level Agreement section of our website. When you buy the T650P, T3000 and T3500 the first year is included in the price.

Always the best price

Best price guarantee

We understand you want to have the best value for your money. We routinely monitor prices of our competitors to ensure that we can offer the best price possible. We know how easy it is for you to price check internationally. We do it ourselves to help ensure we are competitive at all times, giving you the best value we can.
Have you found a better* printer in 60 days? Send us our 3D printer back (with your original receipt and receipt of the new (better) printer you bought) and you will get a full refund! No questions asked. Just send a message to us so we can discuss any further steps.

*Let us make it easy and define ‘better’ by looking at the Tech Specs. The competitive printer has to be cheaper and score higher on resolution, printing speed, build volume and/or amount of different materials that can be printed (minimal 3 of these features).

No hidden fees

The price that is displayed on our website is the price you pay for our printers. We hate hidden fees as well, which is why we do not deal in hidden processing or handling fees.

Always there for you

Direct support

We deliver high quality 3D printers. Printers that will not fail you when you need them most. As is possible with any machine, some parts of it can malfunction or get worn over time. With our service, we will make sure that you get the optimal results out of your 3D printer. By offering support on-location or from a distance, we will make sure your faulty printer is ready to print once again in a short time.

We have built up a successful company over the years thanks to the quality of our products, great customer service and strong relationships with our suppliers. We do not want to lose this trust and therefore will always remain true to our promises. Please never hesitate to reach out to us.

Contact

Telephone: +31 418 712 052
Email: [email protected]