The small fan on the print head cools the print head during a print. This helps to prevent the heat from the nozzle traveling too far upwards. The fan takes in air from the front of the print head and directs it towards the metal cooling ribs of the print head. Sometimes the airflow causes thin strands of filament to be sucked into the fan during a print. If strands accumulate in the fan, they can decrease the effective cooling and eventually obstruct the fan and prevent it from spinning.
If you heat up the print head above 50 degrees Celsius the fan should start spinning. If it’s not spinning, please don’t heat up the print head anymore and let it cool down. See if there are any obstructions in the fan. If thereare any, remove them with some tweezers.
If the fan is still not spinning and there is no obstruction found, the fan should be replaced. Contact our support desk for more information.
PRO series
The small fan on the print head cools the print head during a print. This helps to prevent the heat from the nozzle traveling too far upwards. The fan takes in air from the front of the print head and directs it towards the metal cooling ribs of the print head. Sometimes the airflow causes thin strands of filament to be sucked into the fan during a print. If strands accumulate in the fan, they can decrease the effective cooling and eventually
obstruct the fan and prevent it from spinning.
If you heat up the print head above 50 degrees Celsius the fan should start spinning. If it’s not spinning, please don’t heat up the print head anymore and let it cool down. See if there are any obstructions in the fan. If there are any, remove them with some tweezers.
If the fan is still not spinning and there is no obstruction found, the fan should be replaced. Contact our support desk for more information.
DESK series
The small fan on the print head cools the print head during a print. This helps to prevent the heat from the nozzle traveling too far upwards. The fan takes in air from the front of the print head and directs it towards the metal cooling ribs of the print head. Sometimes the airflow causes thin strands of filament to be sucked into the fan during a print. If strands accumulate in the fan, they can decrease the effective cooling and eventually
obstruct the fan and prevent it from spinning.
If you heat up the print head above 50 degrees Celsius the fan should start spinning. If it’s not spinning, please don’t heat up the print head anymore and let it cool down. See if there are any obstructions in the fan. If there are any, remove them with some tweezers.
If the fan is still not spinning and there is no obstruction found, the fan should be replaced. Contact our support desk for more information
Customer supportSupport ticket We do not only strive to have the best 3D printers in the industry, but we also strive to have the same quality level for our customer support. Over the years we have grown into a successful company thanks to the quality of our products, great customer support and the close relationships with our suppliers and customers. We take pride in the trust our customers have in us and want to continue offering everyone the best service possible. Contact info Bernseweg 14 5324 JW Ammerzoden The Netherlands Telephone: +31 (0)85 1307 270 Email: [email protected]
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