customer-support , support

RMA request

To return a product to Tractus3D please create a RMA request by submitting the RMA form below. When we receive the RMA request we’ll send you a RMA confirmation document which you need to add to the package you want to return. The document states your RMA request and packing list with the products we are expecting to receive.

NOTE: Please do not sent any package to Tractus3D without this RMA confirmation document! We won’t process your support call/package if this RMA confirmation is missing.

NOTE: Please submit a form for every part.

Fields with the * are mandatory fields.

NOTE: Research costs will be invoiced when there is no problem or repair needed for the product. Materials (50% SLA discount applies) and labor is invoiced, as well as shipping costs.