FAQ 2017-12-14T16:01:52+00:00

Have a question?

Some answers to your most burning questions

The 3D printing industry can be a tricky thing to get into, resulting in a lot of initial questions. Everything from how your slicing software works to stringing in your prints; it is all not as obvious as it may seem. As an expert in the 3D printing industry, we are here to help our customers get the most out of their 3D printing endeavors.

In this section, we answer some of the most frequently asked questions. When the answer to your question is not on this page, please never hesitate to reach out to us! You can do so via e-mail or telephone, though calling us might result in extra costs since we are a Dutch based company.

In what conditions should I store my filament? 2017-10-16T08:44:48+00:00

Each material has its own environmental properties. Some absorb more moisture than others, which in turn affects the quality of your prints. Therefore the safest measure is to always keep filament in an airtight, dry environment. While this is not necessary for all materials, a dry environment works best to keep the properties of all materials at their best.

How do I install my Tractus3D printer? 2017-11-02T13:37:32+00:00

All of our 3D printers come Ready to Print, which means that you will not have to assemble it yourself. Simply plug it in and allow it to run its course for about an hour, after which you can enjoy the printing process. Directions are offered in the form of our manual that was delivered with your 3D printer. Did you not acquire the manual or did you encounter any difficulties? Please contact us and we will help you resort the problem accordingly.

How are Tractus3D printers transported? 2017-11-02T13:38:19+00:00

All Tractus3D printers are carefully packaged so they sustain no damage. Our shipping methods depend on the location of your company.

National: Delivery in the Netherlands is free of charge. Your products will be delivered by a parcel service. Our large volume 3D printers will be delivered personally by one of our engineers, after which he/she will install it and give you a training during a maximum of 5 working days.

International: All 3D printers will be delivered by a parcel service. The delivery time depends on the country you are in. When you order one of our large volume 3D printers, we will wait untill the 3D printer has arrived, after which an engineer will come on location to install it and provide a training during a maximum of 5 working days.

Where does Tractus3D ship from? 2017-11-02T13:39:18+00:00

Our 3D printers are shipped from our headquarters in Ammerzoden, Netherlands. All products are carefully packaged and handed over to the delivery service, after which it will arrive at your door.

What are the shipping costs? 2017-10-16T08:59:31+00:00

The shipping costs of Tractus3D printers depend on the country it requires delivery to. The shipping costs will be mentioned on the quote, so that you can take these costs into account when deciding on our printers.

What are the installation costs of the large volume 3D printers? 2017-10-16T08:59:51+00:00

Tractus3D large volume printers are the only 3D printers in our product range that do not come ready to print. They require proper installation and guidance during the first period of using, so that you can get the most out of your 3D printing. The installation and guidance will be done on location. Because we hate hidden costs just as much as you, we do this completely free of charge. This means you do not have to pay for the travel- and hotel costs of the engineer either.

How long will it take for my print to finish? 2017-10-16T09:01:02+00:00

The required time of your 3D print depends on a number of different factors. It is a situational variable that will have to be looked at per individual case. When 3D designing with Simplify3D, it will tell you how long the 3D printing process will take, depending on the layer height, infill, print speed and support material required for your prints.

How can I make my prints stick to the bed? 2017-10-16T09:02:07+00:00

This depends on two factors; the printing material and the printing conditions. Each material has its factors that impact the dimensional stability, more of which you can find on the materials page.

However, there are certain measures you can take in order to get better layer adhesion for your prints. For instance, a heated bed can already greatly improve the adhesion of your 3D prints. Make sure you set it at the right temperature, however, as setting it too high will have unwanted effects. The right adhesive also has a great impact. The most commonly used adhesives include hairspray (extra hold), glue sticks or blue painters tape.

How do I fix the stringing that occurs on my 3D prints? 2017-10-16T09:03:17+00:00

You will notice that 3D prints sometimes show small strands of plastic where the 3D printer did not print, but was moving from one place to another. These strands are also regarded as stringing. There are certain measures you can take to deal with stringing.


Retraction is the mechanic that pulls the filament back a little bit, in order to prevent the filament from leaking from the nozzle during the traveling of the print head. By turning retraction on in Simplify3D, the amount of stringing is already significantly reduced.


Reducing the temperature at which you print can also reduce the stringing. A higher temperature means that the material you are printing with will turn more liquid, which causes it to more easily drip from the nozzle. Setting your 3D printer at a lower temperature can cause the material to string less, as it is less liquid. This temperature, of course, depends on the material you are using. You will find more on this subject on the materials page.


With a lower temperature, your materials can start under-extruding as you are still printing at the same speed. In this case, lowering the 3D printing speed can be beneficial to reduce stringing.

When printing at a high temperature, the opposite can work. The material has less time to drip from the nozzle when increasing the travel speed. Important to note is that you should increase the travel speed, not the printing speed. Increasing the print speed impacts the quality of your prints.


Bernseweg 14
5324 JW Ammerzoden
The Netherlands

Telephone: +31 418 712 052
Email: info@tractus3d.com


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